Terms and Conditions
1. About us
1.1 We are MOULD LAB LTD, a company registered in England and Wales under company number: 13218974. Our registered office is at: 71-75, Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
2. How to contact us
2.1 You can contact us by sending an email to info@mouldlab.co.uk or via the ‘Contact’ section of our website at https://mouldlab.co.uk/ (the ‘Website’).
3. These terms
3.1 Please read these terms carefully. They apply to any purchases you make through our Website and set out important information about your rights and obligations and our rights and obligations.
3.2 Any reference to ‘we’, ‘us’ or ‘our’ in these terms is to MOULD LAB LTD, and any reference to ‘you’ or ‘your’ is to the individual or other legal person using our Website and contracting with us through our Website. Any reference to a ‘party’ is to you or us, and a reference to the ‘parties’ is a reference to us both.
3.3 For the purposes of these terms, you are a ‘consumer’ if you are buying from our Website as an individual for purposes wholly or mainly outside your trade, business, craft or profession. You are a ‘business customer’ if you are buying from our Website for purposes relating to your trade, business, craft or profession. Some terms only apply to your order if you are a consumer and other terms only apply to your order if you are a business customer, so please make sure you read these terms carefully.
3.4 You must be at least 18 years old to use our Website and contract with us.
3.5 If you are a business customer placing an order on behalf of a business, you confirm that you have authority to place such order for and on behalf of that business.
3.6 We may make changes to these terms at any time. However, the terms that apply will be those in force at the time you used our Website and contracted with us.
3.7 Please save a copy of these terms and any emails from us for your records.
4. Prices, payment and orders
4.1 Prices and charges for delivery are specified on our Website. All prices shown include VAT unless otherwise stated. Prices and delivery charges may change at any time, except that such changes will not affect any existing orders.
4.2 Descriptions of products and services are set out on our Website. Please read these descriptions carefully. Any images or illustrations are for indicative purposes only and the actual products or packaging supplied may vary slightly.
4.3 All orders are subject to availability. We cannot guarantee that any products or services will be available at any given time.
4.4 Please check your order carefully and correct any errors before submitting it to us.
4.5 After you place your order, we will send you an acknowledgement email confirming receipt of your order. Payment is required in advance for all products and services and prior to dispatch.
4.6 Certain products include specialist equipment or consumable components. Once such items have been dispatched, cancellation and refund rights may be limited, as set out in Section 7 below.
4.7 We reserve the right to refuse or cancel any order at our discretion, including where there has been a pricing or description error.
5. Changes to orders
5.1 If you would like to make any changes to your order after you have submitted it, please contact us as soon as possible and we will let you know if it is possible to change your order.
6. Products and services
6.1 We will deliver any products to (or provide any services at) the address you specified when you placed your order. Once delivered to that address, they are your responsibility.
6.2 Please examine the products and any accompanying kit as soon as reasonably possible after delivery and notify us promptly of any fault or damage by email to info@mouldlab.co.uk.
6.3 If you notify us promptly of any material fault or damage and return the products and any accompanying kit to us within 7 days of receipt using the pre-paid return envelope provided, we will exchange the product or refund you in full within a further 14 days.
6.4 The products we make available through our Website are provided to us by specialist third-party laboratories. We are not responsible for their manufacture or functioning. You must follow the instructions provided with the products and any accompanying kit and ensure they are used in accordance with those instructions. We are not liable for any failure resulting from a failure to follow the instructions.
6.5 Once you have carried out your test, you must return the product sample and any accompanying kit in the pre-paid return envelope provided with your order. We aim to provide test results within 14–21 days. We will not refund you or provide a replacement if the laboratory is unable to process your sample due to failure to follow the instructions or improper sample collection.
6.6 We will provide products and services with reasonable care and skill. The products supplied will be as described, fit for purpose and of satisfactory quality.
6.7 We will use reasonable efforts to comply with any delivery estimates or timescales for the provision of services but cannot guarantee that these will always be met.
6.8 Nothing on, or accessible via, our Website, nor any information we provide with test results, constitutes professional advice or a recommendation to take or not take any particular action. You should always seek the advice of a suitably qualified professional who has visited your property before deciding what (if any) action is appropriate.
Test results must be interpreted in context and do not, on their own, confirm the presence, source, or cause of any environmental or health condition.
6.9 Laboratory reports and data presentation
6.9.1 Where your order includes laboratory testing or analysis, results are provided in a Mould Lab Ltd report format. Reports are compiled using analytical data supplied by third-party laboratories and are formatted, structured and presented by Mould Lab Ltd for clarity and consistency.
6.9.2 Reports issued by Mould Lab Ltd are white-labelled documents. We do not provide copies of original laboratory-branded reports, raw laboratory data, instrument output files, internal laboratory reference documents or proprietary laboratory formats, unless explicitly stated otherwise in the product description.
6.9.3 Details of the specific laboratory used, including laboratory branding, internal methodologies, internal reference numbers or proprietary reporting formats, are not routinely disclosed as part of the standard report provided.
6.9.4 Certain tests may include direct access to laboratory-issued reports, portals or practitioner dashboards where this forms an explicit and integral part of the service (for example, Mosaic tests). Where applicable, this will be clearly stated on the relevant product page at the time of purchase.
6.9.5 By placing an order, you consent to Mould Lab Ltd receiving, processing, formatting and presenting personal data, sample metadata and analytical findings supplied by third-party laboratories for the purpose of producing your report. This may include personal identifiers required by the laboratory to process your test.
6.9.6 All reports are provided for informational, screening and decision-support purposes only. Reports must not be reproduced, redistributed or used for commercial purposes without the prior written consent of Mould Lab Ltd.
6.10 The products, services and content we make available through our Website are designed for use in the UK. We cannot guarantee that they are appropriate or available for use outside the UK. If you use the products, services or content outside the UK, you are responsible for ensuring compliance with any applicable local laws.
6.11 We reserve the right to change or discontinue the products, services and content made available through our Website at any time.
6.12 We may make suggestions or recommendations through our Website in relation to products or services provided by third parties. We are not responsible for those products or services and are not liable for them.
6.13 We are not liable for any losses caused by circumstances beyond our reasonable control, including but not limited to severe weather, accidents, guidance by relevant authorities, changes in law, or failure by you to provide adequate access, preparation, instructions or information.
6.14 Where your order includes laboratory testing or analysis services, those services are deemed to have commenced once your sample has been returned to us or submitted to the laboratory for processing.
7. Cancellations, returns and refunds
7.1 This section applies to consumers only. Different cancellation and refund rights apply depending on the type of testing kit ordered. Please read this section carefully.
7.2 Statutory cancellation period
If you are a consumer, you have the right to cancel your order within 14 days from the date you receive the goods, subject to the exclusions and conditions set out below.
7.3 Environmental and dust testing kits (no pumps or biological sampling)
Where the products supplied consist solely of environmental or dust testing kits and do not include pumps, cassettes, or biological sampling equipment:
You may cancel your order within 14 days of receipt, provided that: the kit has not been used and the kit has not been returned to or processed by the laboratory.
Where these conditions are met, we will refund the price paid for the product. However, shipping charges are non-refundable once an order has been dispatched, as these costs are incurred in preparing, packing and securely shipping testing kits. We will provide a prepaid return label for the return of eligible unused kits.
Refunds will be processed within 14 days of receipt of the returned kit.
7.4 Tests including pumps, cassettes or specialist equipment
Where your order includes pumps, cassettes or other specialist equipment.
You may request cancellation within 14 days of receipt, provided that: the kit has not been used; no samples have been taken; and all equipment is returned to us in full using the prepaid return label provided
No refund will be issued until all equipment has been returned and inspected. Any refund due will: exclude shipping charges; and be reduced by £8 per cassette, as cassettes are single-use consumables and cannot be reused once dispatched.
If the value of these deductions equals or exceeds the order value, no refund will be payable.
7.5 Blood, urine and other biological testing kits
Due to the nature of blood, urine and other biological testing kits: these products are supplied as hygiene-sensitive and personalised items; once dispatched, they cannot be returned; and no refunds are available once the kit has been dispatched, except where the product is faulty or damaged on arrival.
This does not affect your statutory rights in relation to faulty goods.
7.6 Faulty or damaged items
If any product arrives faulty or damaged, you must notify us as soon as reasonably possible and in any event within 7 days of receipt by emailing info@mouldlab.co.uk. We will arrange a replacement or refund in accordance with your statutory rights.
8. Intellectual property and use restrictions
8.1 We are the proprietor or licensee of all intellectual property rights in relation to our Website and its content including but not limited to copyright, trade and brand names, trade marks and get-up. No part of our Website or its content (including any downloadable content) may be reproduced or used in any material way except as permitted by law or under the provisions of this clause 8 or with our prior written consent. Any use except as specified in this notice may constitute an infringement of our rights. We reserve the right to act against any person infringing our rights.
8.2 If you are a consumer, you may copy, print or download limited extracts of the content we make available to you through our Website for reasonable personal, non-commercial, information and educational use only.
8.3 If you are a business customer, the products and services we make available are provided to you for your internal business purposes only.
8.4 Whether you are a consumer or a business customer, you must not copy or use the products or services available through our Website for resale purposes, or make any part of our Website available to any third parties, at any time, without our prior written consent.
9. Events beyond our control
9.1 We are not liable to you if we fail to comply with these terms because of circumstances beyond our reasonable control.
10. Our liability to you (consumers)
10.1 This clause 10 only applies to you if you are a consumer.
10.2 If we breach these terms or are negligent, we may be liable to you for foreseeable loss or damage that you suffer as a result. By ‘foreseeable’ we mean that, at the time the contract was made, it was either clear that such loss or damage would occur or you and we both knew that it might reasonably occur, as a result of something we did (or failed to do).
10.3 We are not liable to you for any loss or damage that was not foreseeable, any loss or damage not caused by our breach or negligence, or any business loss or damage.
10.4 Nothing in these terms excludes or limits our liability for any death or personal injury caused by our negligence, liability for fraud or fraudulent misrepresentation, or any other liability that the law does not allow us to exclude or limit.
11. Our liability to you (business customers)
11.1 This clause 11 only applies to you if you are a business customer.
11.2 Subject to the below, our total aggregate liability under or in connection with these terms (regardless of whether such liability arises in contract or tort, or in any other way and whether or not caused by negligence or misrepresentation) will not exceed £500.
11.3 We will not be liable to you under or in connection with these terms (regardless of whether such liability arises in contract or tort, or in any other way and whether or not caused by negligence or misrepresentation) for any: indirect, consequential or special losses; or any loss of revenue; or any loss of profits.
11.4 Nothing in the agreement limits any liability which cannot be limited by law, including liability for death or personal injury caused by negligence; and fraud or fraudulent misrepresentation.
12. Our liability to you (business customers)
12.1 We collect the personal information that you provide to us to fulfil our contract with you and as set out in our Privacy Notice.
12.2 We will hold that data for as long as we are required to do so to comply with our legal obligations and any insurance requirements. Where personal information is only useful for a short period, we may delete it once it is no longer useful.
12.3 You have various rights in relation to the personal information we collect about you, including lodging a complaint with the UK Information Commissioner’s Office if you have any concerns about the way we deal with your personal information. You can find out more about those rights and how to make a complaint to the ICO by visiting their website at: https://ico.org.uk/.
12.4 Find out more about the way we collect and process your personal information by reading the Privacy Notice on our Website.
12.5 Data sharing with related companies
We may share limited personal data with our sister company, Building Forensics Ltd, where this is reasonably necessary to: provide related or follow-on services; assist with interpretation of results; respond to enquiries; or facilitate professional support requested by you.
Any such data sharing will be carried out in accordance with applicable data protection laws, will be limited to what is necessary, and will not involve the sale of your personal data to third parties.
13. Complaints
13.1 If you are unhappy with any aspect of your contact with us or any products or services we have made available to you through our Website, please contact us by email at info@mouldlab.co.uk and provide full details of your concerns.
14. General terms
14.1 This clause 14.1 only applies to you if you are a consumer. The laws of England and Wales apply to these terms, but if you live somewhere else in the UK you may have other protections given to you by the laws of that country. Any disputes will be subject to the non-exclusive jurisdiction of the courts of England and Wales. This means that you can choose whether to bring a claim in the courts of England and Wales or in the courts of another part of the UK where you live.
14.2 This clause 14.2 only applies to you if you are a business customer. These terms and any dispute or claim arising out of, or in connection with, the terms, their subject matter or formation (including non-contractual disputes or claims) will be governed by, and construed in accordance with, the laws of England and Wales. You and we both irrevocably agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of, or in connection with, these terms, their subject matter or formation (including non-contractual disputes or claims).
14.3 You are not allowed to transfer your rights under these terms to anyone without our prior written consent. We may transfer our rights under these terms to another business without your consent, but we will notify you of the transfer and make sure that your rights are not adversely affected as a result.
14.4 If any provision of these terms (or part of any provision) is or becomes illegal, invalid or unenforceable, the legality, validity and enforceability of any other provision of these terms will not be affected.
14.5 If you breach these terms and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these terms.
14.6 Any variation to these terms will not be binding unless expressly agreed in writing between you and us.
14.7 If you are a business customer, you and we both agree that these terms constitute the entire agreement in relation to your You acknowledge that you have not entered into these terms in reliance on any representation or warranty that is not expressly set out in these terms and that you will not have a claim for innocent or negligent misrepresentation on the basis of any statement in these terms.
14.8 No one other than you or us has any right to enforce any of these terms.
14.9 These terms are written in English and, if translated into any other language, the English version shall prevail.
