Privacy Policy

1. About us

1.1 We are MOULD LAB LTD, a company registered in England and Wales under company number 13218974.
Our registered office is at 69 Banstead Rd, Carshalton, SM5 3NP.

1.2 For the purposes of UK data protection law, MOULD LAB LTD is the data controller of your personal information.

2. How to contact us

2.1 You can contact us by email at info@mouldlab.co.uk or via the Contact section of our website at
https://www.mouldlab.co.uk (the “Website”).

3. Who this Privacy Notice applies to

3.1 This Privacy Notice applies to individuals who:

  • visit or use our Website;

  • place an order with us; or

  • communicate with us by email or via our Website.

3.2 Any reference to “we”, “us” or “our” is to MOULD LAB LTD.
Any reference to “you” or “your” is to the individual whose personal data we process.

4. The personal information we collect

4.1 We collect and process the following categories of personal information:

4.1.1 Personal identifiers and contact details

Including your name, email address, postal address, telephone number, and payment-related details (where required).

4.1.2 Order and testing information

Including details of products ordered, sample reference numbers, test identifiers, and test results relating to you.

4.1.3 Communications

Any information you choose to provide when contacting us by email or through our Website.

4.1.4 Website usage data

Information collected via cookies and similar technologies. Please see our Cookie Notice for further details.

5. How we collect your personal information

5.1 We collect personal information directly from you when you:

  • place an order on our Website;

  • complete forms or questionnaires;

  • register test kits;

  • contact us by email or via the Website.

5.2 In some cases, we also receive information from third-party laboratories where this is necessary to process your test and produce your report.

6. Why we use your personal information (lawful basis)

6.1 We use your personal information to:

  • process and fulfil your order;

  • communicate with you about your order or results;

  • provide reports and supporting information;

  • meet legal, regulatory and insurance obligations; and

  • operate and improve our business.

6.2 Under the UK General Data Protection Regulation (UK GDPR), our lawful bases for processing your personal information are:

  • performance of a contract (to provide the products and services you have ordered); and

  • legitimate interests (to operate our business, respond to enquiries, and provide appropriate support).

7. How we share your personal information

7.1 We may share your personal information with selected third parties where necessary to provide our services. These include:

  • Third-party laboratories
    To process samples, carry out analysis, and supply analytical findings required to produce your report.

  • Courier and postal providers
    To deliver testing kits and facilitate the return of samples.

  • Website and e-commerce service providers
    To operate, maintain and secure our Website and ordering systems.

  • Our sister company, Building Forensics Ltd
    Where reasonably necessary to provide related services, assist with interpretation of results, respond to enquiries, or facilitate professional support requested by you.

7.2 Any data sharing is limited to what is necessary and carried out in accordance with applicable data protection laws.
We do not sell your personal data to third parties.

8. Laboratory data, reports and presentation

8.1 Where your order includes laboratory testing, we receive analytical findings from third-party laboratories in order to compile your report.

8.2 Test results are provided to you in a Mould Lab Ltd report format, which is structured, formatted and presented by us for clarity and consistency.

8.3 The reports we issue are white-labelled documents. We do not routinely provide:

  • original laboratory-branded reports;

  • raw laboratory data or instrument output files;

  • internal laboratory reference materials;

  • proprietary laboratory methodologies; or

  • commercially sensitive supplier information,

unless this is explicitly stated as part of the product or service purchased.

8.4 Certain tests may include direct access to laboratory-issued portals or reports where this forms an explicit and integral part of the service (for example, Mosaic tests). Where applicable, this will be clearly stated on the relevant product page at the time of purchase.

9. How long we keep your personal information

9.1 We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including:

  • providing services and reports;

  • meeting legal, regulatory and insurance obligations; and

  • resolving disputes or enquiries.

9.2 When personal information is no longer required, it is securely deleted or anonymised.

10. Your data protection rights

10.1 Under UK data protection law, you have rights including:

  • the right to access your personal data;

  • the right to rectification;

  • the right to erasure (in certain circumstances);

  • the right to restrict processing;

  • the right to object to processing; and

  • the right to data portability (where applicable).

10.2 Your right of access entitles you to receive a copy of your personal data. This includes personal identifiers, sample reference information and test results relating to you.

10.3 Your right of access does not extend to:

  • proprietary laboratory documents;

  • original laboratory-branded reports;

  • internal laboratory methodologies;

  • raw instrument data;

  • commercially sensitive supplier information; or

  • intellectual property belonging to third parties.

10.4 Subject Access Requests do not entitle you to receive third-party documents unless access to those documents forms an explicit part of the service purchased.

10.5 You are not required to pay a fee to exercise your rights. We will respond to valid requests within one month.

10.6 To exercise your rights, please contact us at info@mouldlab.co.uk.

11. How to complain

11.1 If you have any concerns about how we use your personal information, please contact us at info@mouldlab.co.uk.

11.2 You also have the right to complain to the Information Commissioner’s Office (ICO):

Information Commissioner’s Office
Wycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF
Helpline: 0303 123 1113
Website: https://www.ico.org.uk

12. Changes to this Privacy Notice

12.1 We may update this Privacy Notice from time to time.
The version published on our Website will always be the current version.